Captain Cooks

Responsible Gaming

General Introduction

At captain-cooks-casino-ca.com (“we”, “us”, “the Website”), we are committed to providing an online gaming environment that is safe, fair, and responsible for all players in Canada.

Online gambling is designed to be a form of entertainment only. It should be fun, engaging, and affordable within your personal circumstances. Gambling is not a way to earn a living, pay bills, or recover previous financial losses or debts. You should never gamble with money you cannot afford to lose.

We recognize that, for some individuals, gambling can become problematic and may lead to financial and personal harm. This Responsible Gaming Policy explains the tools we provide, your options to limit or stop gameplay, and the external support available to help you stay in control.

If you have any concerns about your gambling behavior on our site or wish to discuss your options, you can always contact us at [email protected].

Principles of Responsible Gaming

We support and promote responsible gaming by:

  • Encouraging you to treat gambling as entertainment, not income.
  • Providing account-based control tools (Personal Limits, Cooling-Off, Self-Exclusion).
  • Implementing age and identity verification to protect minors.
  • Offering clear information about risks and responsible play.
  • Cooperating with independent support organizations that specialize in gambling-related harm.

You are encouraged to regularly reflect on your play. You may be at risk of developing a gambling problem if you:

  • Gamble with money you need for essentials (rent, mortgage, bills, food).
  • Chase losses or believe a big win will “fix” financial problems.
  • Hide or lie about your gambling to friends or family.
  • Feel irritable or restless when trying to cut back.
  • Use gambling to cope with stress, loneliness, or depression.

If any of these apply to you, we strongly recommend that you set stricter limits, consider a Cooling-Off or Self-Exclusion period, and seek assistance from professional organizations.

Personal Limits Feature

To help you stay in control, we provide a dedicated “Personal Limits” section within your account area. These tools allow you to define how much time and money you are comfortable spending.

Within the Personal Limits section, you can set and manage:

  • Deposit Limits
  • Loss Limits
  • Wager Limits
  • Cooling-Off Limits
  • Self-Exclusion Limits

How Changes to Limits Work

To prevent impulsive or emotionally driven decisions:

Decreasing Limits – Immediate Effect: Any reduction in your existing limit (e.g., lowering your deposit cap) will take effect immediately. This is to ensure your decision to reduce access to gambling is applied right away for your protection.

Increasing Limits – Delayed Effect: Requests to raise or remove existing limits (e.g., higher deposit limit) will be subject to a cooling-off delay. You will be asked to confirm your request, and the new, higher limit will only be applied after a specified waiting period. This delay is intended to protect you from making rash decisions in moments of stress or excitement.

You can access and manage your Personal Limits at any time via your account settings. If you need assistance, contact [email protected].

Types of Limits

Deposit Limits

Deposit Limits allow you to cap the total amount of money you can deposit into your account over a specific period. You can set Daily, Weekly, or Monthly limits.

  • Once a deposit limit is reached for the period, no further deposits will be accepted until the period resets.
  • Lowering your deposit limit takes effect immediately.
  • Increasing or removing a deposit limit will be subject to a cooling-off period before it is applied.

Loss Limits

Loss Limits restrict the maximum amount of money you can lose over a chosen period. For clarity, Loss Limits are calculated based on your initial deposits, not on your winnings.

  • Once you reach your loss limit, you will not be able to continue wagering that would increase your net loss beyond this limit for that period.
  • Winnings do not reset or remove your Loss Limit; the limit is tied to how much of your own deposited money you are prepared to lose.
  • Decreasing a Loss Limit is applied immediately; increasing it requires a cooling-off delay.

Wager Limits

Wager Limits cap the total amount you can stake (bet) over a set period, regardless of wins or losses.

  • Every bet you place counts toward this total, whether you win or lose.
  • Once your limit is reached, you will not be able to place further wagers until the period resets.
  • Reducing a Wager Limit takes effect immediately; increasing it requires a cooling-off delay.

Cooling-Off Limits (Short-Term Breaks)

If you feel you need a temporary break from gambling without permanently closing your account, you can apply a Cooling-Off Limit for a period from 1 day up to 6 months.

  • During this period, you will not be able to deposit or place wagers.
  • You may still log in to view your account and request withdrawals of remaining balances.
  • We will take reasonable steps to suspend direct marketing communications during your break.
  • The Cooling-Off cannot be reversed once active; it will expire only once the chosen period ends.

Self-Exclusion Limits (Formal Self-Exclusion)

Self-Exclusion is a serious measure for players who recognize they have lost control over their gambling. By setting a Self-Exclusion Limit:

  • Your account will be disabled for a set period, typically starting from 6 months.
  • You cannot log in, deposit, or place wagers.
  • You will not be able to re-open or create new accounts with us for the duration of the exclusion.
  • Marketing communications will be stopped for the duration.

Reactivating your account after the period expires may require a review and an additional cooling-off period by our support team.

Self-Exclusion by Request (Manual Account Blocking)

You can request Self-Exclusion directly from our support team by emailing [email protected]. Please provide your name, registered email, and the desired exclusion period (Definite or Indefinite).

When a Self-Exclusion by request is activated, any remaining real-money balance will be made available for withdrawal, subject to standard verification checks. Bonuses and promotional funds may be forfeited.

External Help & Support Organizations

If you believe you are experiencing gambling-related harm, we strongly encourage you to seek independent, confidential help:

  • Gamblers Anonymous
  • Gam-Anon
  • GamCare
  • Gambling Therapy
  • ConnexOntario

Protection of Minors

Gambling on captain-cooks-casino-ca.com is strictly limited to individuals aged 18 or older (or higher where required by local law).

Age & Identity Verification (KYC)

To help prevent underage gambling, we implement Know Your Customer (KYC) and identity verification checks. This may include requesting copies of your passport, driver’s licence, or utility bills. If we are unable to verify your age, we may suspend your account and withhold winnings.

Guidance for Parents & Guardians

If you share devices with minors, we recommend that you always log out of your account, do not share passwords, and use content filtering software such as Net Nanny ([https://www.netnanny.com](https://www.netnanny.com)).

Our Ongoing Commitment

We continuously review our Responsible Gaming measures to align with best practices. We reserve the right to request additional information if we suspect problematic play or to apply restrictions where we believe continued gambling may cause harm.

Contact

If you have any questions about this Responsible Gaming Policy, need help configuring your limits, or wish to request self-exclusion, please contact us at: [email protected].