Captain Cooks

Privacy Policy

Last updated: February 12, 2026

This Privacy Policy explains how captain-cooks-casino-ca.com (“we”, “us”, “our”) collects, uses, stores, and protects your personal data when you visit our website and use our online gambling services targeting players in Canada. It is intended to comply with applicable Canadian privacy laws and anti-money laundering requirements, as well as the principles of the EU General Data Protection Regulation (“GDPR”) where relevant.

By registering an account, depositing funds, or otherwise using our services, you acknowledge that we, as a data controller, must process certain personal data in order to:

  • Provide you with lawful gambling services
  • Comply with legal and regulatory obligations (including anti-money laundering and responsible gambling duties)
  • Protect the integrity and security of our platform

Registration and use of your account constitute your consent to the processing of personal data as described in this Privacy Policy, in addition to any processing required by law or legitimate business interests.

If you have any questions, you can contact us at: [email protected].

Information We Collect

We collect and process different categories of personal data, which may include:

Identity and Contact Information

  • Full name
  • Date of birth and age verification details
  • Residential address and country of residence
  • Email address
  • Telephone number
  • Account username and any chosen display names

Account and Transaction Information

  • Player account details (account ID, registration date, status)
  • Deposit and withdrawal history
  • Betting and gaming history (bets placed, games played, wins/losses, bonuses used)
  • Loyalty / VIP status and related benefits
  • Payment method details (e.g., partially masked card details, e-wallet identifiers, bank transfer references). We do not store full payment card numbers where not strictly necessary and in line with applicable standards.

Verification and KYC Documentation

To comply with Know-Your-Customer (“KYC”), Anti-Money Laundering (“AML”), and Counter-Financing of Terrorism (“CFT”) regulations, we may collect:

  • Copies of identification documents (e.g., passport, national ID, driver’s license)
  • Proof of address (e.g., utility bills, bank statements)
  • Evidence of payment method ownership (e.g., redacted bank statements, screenshots)
  • Enhanced due diligence information where required (e.g., source-of-funds documents)

Technical and Usage Data

When you access our website and services, we automatically collect:

  • IP address and approximate location derived from IP
  • Device identifiers, device type, operating system, and browser type
  • Login timestamps, session length, and activity logs
  • Referring URLs and pages visited on our site
  • Cookies and similar technologies (as detailed in the Cookie Policy section)

Correspondence and Customer Support

When you contact us, we may collect:

  • Records of email communications and live chat logs
  • Call recordings (where applicable and notified)
  • Details of complaints, disputes, and support requests

Responsible Gambling and Risk Data

To uphold responsible gambling and regulatory obligations, we may process:

  • Self-exclusion details and responsible gambling limits
  • Behavioral data such as betting patterns, session frequency, and time spent playing
  • Internal risk assessments and flags related to problem gambling, fraud, or AML/CFT concerns

How We Use Your Information

We process your personal data for the following purposes and in line with applicable legal bases:

  • Account Registration and Management: To create, maintain, and secure your player account and to verify your identity and age.
  • Provision of Gambling Services: To process deposits, place bets, pay out winnings, and manage bonuses, promotions, and loyalty programs.
  • Customer Support: To respond to your queries, requests, or complaints.
  • AML/CFT and Regulatory Compliance: To verify identity, monitor transactions, report relevant activities to authorities, and comply with record-keeping obligations (typically five years for AML purposes).
  • Fraud and Security: To detect and prevent fraud, abuse of bonuses, and collusion, and to safeguard our systems.
  • Responsible Gambling: To identify and monitor problematic gambling behavior and apply self-exclusion or limits.
  • Analytics and Service Improvement: To analyze usage trends, improve user experience, and conduct statistical research.
  • Legal and Regulatory Purposes: To handle disputes, chargebacks, or legal claims and respond to lawful requests from regulators.

Marketing Communication

Where permitted by applicable law and/or based on your consent:

  • We may use your contact details to send newsletters, promotional offers, bonuses, and information on new games.

You can manage your marketing preferences at any time by:

  • Using the unsubscribe link in marketing emails
  • Adjusting your account settings
  • Contacting us at [email protected]

Opting out of marketing communications does not affect essential service-related communications.

Obtaining Personal Information

We collect personal data from the following sources:

  • Directly from you: When you register, deposit funds, place bets, contact support, or upload KYC documents.
  • Automatically through your use of our services: By using cookies and technical logs when you access our website.
  • From third-party providers and partners: Identity verification services, payment providers, game providers, and anti-fraud databases.

Data Recipients

Access to your personal data within our organization is strictly limited to personnel and entities who need it to perform their duties, including teams for account management, payments, customer support, compliance, IT, and security. Authorized employees and contractors are subject to confidentiality and data protection obligations.

Releasing Data to Third Parties

We may share your personal data with carefully selected third parties under strict conditions:

  • Payment Processors and Financial Institutions: To process deposits, withdrawals, and refunds.
  • Game and Platform Providers: To enable you to access and play the games offered on our site.
  • Identity Verification and AML Service Providers: To verify your identity and conduct required regulatory checks.
  • IT and Security Providers: To host our systems and provide technical security solutions.
  • Professional Advisors: Lawyers, auditors, or consultants assisting us with legal or financial obligations.
  • Regulators, Law Enforcement, and Authorities: Where we are legally required to disclose information.

We do not sell your personal data to third parties for independent marketing purposes.

Data Retention

We retain your personal data only for as long as necessary for the purposes for which it was collected or to meet legal requirements. AML/CFT obligations typically require us to retain certain records for a minimum of five (5) years after the business relationship ends. After this period, your data will be securely deleted, anonymized, or archived.

Security of Your Data

We implement appropriate technical and organizational measures to protect your personal data, including access controls, encryption (TLS) for data in transit, network security measures, staff training, and incident response procedures. While we use robust measures, no system can be guaranteed to be 100% secure. You are also responsible for maintaining the confidentiality of your credentials.

Your Rights & Contacting Us

Subject to applicable law, you may have the following rights regarding your personal data:

  • Right of Access – to receive a copy of your personal data.
  • Right to Rectification – to request correction of inaccurate data.
  • Right to Erasure – to request deletion of your data where legal conditions are met.
  • Right to Restriction of Processing – to request restriction in certain circumstances.
  • Right to Data Portability – to receive data in a machine-readable format.
  • Right to Object – to object to certain types of processing, including direct marketing.
  • Right to Withdraw Consent – where processing is based on consent.

To exercise your rights, please email: [email protected].

You also have the right to lodge a complaint with a relevant Canadian privacy commissioner or a relevant EU supervisory authority where GDPR applies.

Cookie Policy

Our website uses cookies and similar technologies to improve your experience and support marketing and analytics.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They enable the site to remember your actions and preferences over time.

Types of Cookies We Use

  • Essential Cookies: Necessary for the operation of the website and core functions like secure login. You cannot opt out of these.
  • Functional Cookies: Enhance personalization, such as remembering your language and region preferences.
  • Analytics and Performance Cookies: Help us understand how players use our website to improve our services.
  • Advertising and Marketing Cookies: Used to deliver relevant ads and offers based on your activity.

Managing Cookies

Most browsers allow you to view, delete, or block cookies. If you choose to block or delete certain cookies, some features of our website may not function properly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our internal processes. The updated version will be posted on this page with a new Last updated date. Continued use of our services constitutes acknowledgment of the updated policy.

If you have any questions, please contact us at: [email protected].